All Indian APN’s
1. Why can my data card only be used in 2G networks?
Step 1: Choose Tools > Options to open the Options interface.
Step 2: Set Network Type to WCDMA only and click Apply. About one minute later, you can access 3G networks.
Step 3: If you still cannot access 3G networks after 3G only is selected, the APN may be incorrectly set. Contact the local carrier.
If the problem persists when the APN is correctly set and 3G only is selected, use a 3G mobile phone to test whether the local area is covered by 3G networks. If the 3G mobile phone cannot access 3G networks, you can infer that the problem must be related to the network.
2. Why I find an unknown device in the device manager after inserting the Data Card?
To solve the problem, do as follows:
Step 1: When Standard Enhanced PCI to USB Host Controller in the device manager is disabled,the data card should be identified correctly. If the data card cannot be identified, the problemmay be caused by static electricity. In this case, shut down the PC, remove all power cables that are connected to the PC, and then wait five to ten minutes.
Step 2: If another USB device is connected to the PC at the same time, remove all USB devices,disconnect the E122 and then connect it again. If the E122 can be identified correctly, this problem may be caused by the power failure of the main board. If the problem persists, go to Step 3:and Step 4.
Step 3: Insert the E122 into other PCs to check whether the E122 can be identified correctly. If it can be identified correctly, disconnect the E122 and then connect it again, or restart the PC. If it is still identified as an unknown device in other PCs, contact the customer service personnel.
Step 4: Insert another USB device to check whether it can be identified correctly. If the USB device is also identified as an unknown device, the problem is caused by the hardware failure of the PC.In this case, replace the USB jack or repair the main board. If the E122 can be identified correctly, contact the customer service personnel.
3. Why cannot I find the corresponding data card in Device Manager after inserting the Data Card?
To solve the problem, do as follows:
Step 1: Try another USB port of the PC.
This problem may be caused by hardware because the data card cannot be closely connectedto the USB port of the PC.
Step 2: In Device Manager, disable all universal serial bus controllers and then enable them; or uninstall all universal serial bus controllers and then scan the device.
Step 3: Restart the PC.
4. Dashboard (e.g. Starhub) has been installed. Why does Windows still shows “new hardware” when I connect the USB Modem to computer next time.
Step 1: In Windows 2000, please install the SP4 path.
Step 2: Delete the “Vid_12d1&Pid_1003″ in “Regedit”, which is located:
Step 3: \\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\ Vid_12d1&Pid_1003
5. How can I enable automatic installation?
To enable the Windows XP/2K play function, do as follows:
Step 1: Choose Start > Run and type gpedit.msc in the Run box.The Group Policy Object Editor window is displayed.
Step 2: In the left pane, choose Local Computer Policy > Computer Configuration >Administrative Templates > System, and then under Setting, double-click Turn off Autoplay.
Step 3: Click the Setting tab, select the Not Configured or Disabled option, and then click OK to close the Group Policy Object Editor window.
Step 4: The Turn off Autoplay function also can be set in User Configuration. The difference is that the setting in Computer Configuration effects more widely than that in User Configuration.
6. No new hardware is found when the USB Modem is connected to computer. What shall I do?
Step 1: Change to another USB port
Step 2: Check USB cable is connected
Step 3: Please contact Operator or Distributor
9. After successful installation, the Dashboard (e.g. Mobile Partner) can’t auto run, but I connected the USB Modem to the computer again, it can run automatically. Why?
The problem will appear when you use the software of present version in Windows 2000, because the operating system can’t support hot plug. You can double click the shortcut icon of the Dashboard appears on the desktop.
7. What shall I do if I cannot access internet?
Step 1: Be sure Data Service of your USIM card is activated. You may check with the Operator.
Step 2: Click “Connect” to make connection to internet.
Step 3: Make sure APN is correct.
8 .Will the speed be guaranteed?
No, with 3G the actual speed a customer will experience will depend on whether there is enough coverage at a particular location and will be affected by the number of people nearby using the service at the same time. The technology does deliver greater capacity meaning that more people in the same location at the same time can benefit from a superior experience.
For any other question then please 90342-90269
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